Refund policy

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise the right to cancel, you must inform us (Feuerstein Essentials Switzerland GmbH, Via Maistra 1, 7500 St. Moritz, Switzerland, info@feuerstein-essentials.ch, phone: 0041818603142) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us or to Feuerstein Essentials c/o alpha trading solutions GmbH (Am Kletthamer Feld 10, 85435 Erding, Germany) immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

The right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

30-day satisfaction guarantee

Irrespective of your statutory right of withdrawal, we voluntarily grant you as a consumer the following take-back promise:

You can return all items from our store to us within 30 days of receipt of the goods, provided that the goods are complete and in an unused and undamaged condition. If the goods were delivered in sales packaging, they must still be in their original packaging. Timely dispatch of the goods is sufficient to meet the deadline.

The goods must be returned to:

Feuerstein Essentials c/o alpha trading solutions GmbH
Am Kletthamer Feld 10
85435 Erding
Germany

If you make use of this take-back promise, we will refund the purchase price you have already paid as well as the shipping costs. The return costs will also be borne by us if you return the goods to us from Switzerland and use a return slip or label provided by us for the return shipment, which we will send to you by e-mail or post at your separate request if you exercise your right of return. You can request the return slip or label from us by calling the above telephone number or sending an e-mail to the above e-mail address. Otherwise you will bear the direct costs of returning the goods.

This take-back promise does not limit your legal rights and therefore does not limit your right of withdrawal.

Special information
If you finance this contract with a loan and later revoke it, you are no longer bound by the loan agreement if both contracts form a single economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If we have already received the loan when the revocation takes effect, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you want to avoid a contractual commitment as far as possible, make use of your right of withdrawal and also revoke the loan agreement if you are also entitled to a right of withdrawal.

Cancellation policy created with the Trusted Shops legal text editor in cooperation with FÖHLISCH Rechtsanwälte.